Support

Getting help

The fastest way to reach us is by email at [email protected]. To help us help you, please include your device model, operating system version, and a short description of what happened.

Frequently asked questions

Does Refrain collect any of my data?

No. Refrain works entirely offline. Your audio, loop markers, and settings stay on your device and are never uploaded. See our Privacy Policy for details.

What audio formats are supported?

Refrain supports common formats including MP3, WAV, AAC, and M4A. Import an audio file using the in-app import button, and it will be copied into the app's private library.

How do I create an A/B loop?

Open a track in the player, set marker A at your loop start and marker B at your loop end, then enable looping. You can save the result as a named segment profile to recall it later.

Where are my files stored, and how do I delete them?

All imported audio and saved markers live in Refrain's private storage on your device. You can delete individual tracks within the app, or remove everything by uninstalling the app. Because nothing is stored on our servers, we recommend keeping your own backup of any important original audio.

Will Refrain use my microphone?

No. Refrain does not request or use microphone or camera access.

I found a bug or have a feature request.

We'd love to hear it. Email us at [email protected] with as much detail as you can.

Legal

Privacy Policy  ·  Terms of Service